Shipping & Returns
Shipping
Each product page shows its processing time and delivery estimate. The shipping estimate shown for your items at checkout governs your order. Items ship after your payment clears and processing is complete.
Returns
Returns are accepted within the window stated on the product page — 7 days from delivery for most supplier items. Items must be unworn, unwashed and have tags attached.
How to start a return
Email support@hercitylook.com with your order number and the item(s) you want to return. We'll reply with return instructions.
Partner Picks
Partner Picks are bought from the retailer (SHEIN, Temu or AliExpress), so their shipping and return policies apply.